01
Who we are
Phiome BV is responsible for the personal data described in this policy.
Phiome BV, Kortrijksepoortstraat 279, 9000 Gent, Belgium
Company and VAT number: BE 1019.917.881
Email: info@phiome.com
02
What data we collect
- When you orderYour name, email address, shipping and billing address, phone number, the products you buy and any notes you add at checkout. Online payments are handled by Stripe. We never see or store your full card details. If you pay by bank transfer, we also receive the name and number of the bank account you pay from.
- When you join the waiting listYour name and email address.
- When you contact usYour name, email address and the content of your message.
- When you visit our websiteTechnical data such as your IP address, browser and device. We need this to show our website and to keep our website and payments secure.
03
Why we use your data
- To process, ship and support your order, including returns.Legal basis: our contract with you
- To keep our accounting and tax records.Legal basis: legal obligation
- To email you when a new batch is available or about our products, if you joined the waiting list. You can unsubscribe at any time by emailing info@phiome.com.Legal basis: your consent
- To answer your questions, keep our website secure and prevent payment fraud.Legal basis: our legitimate interest
04
Who we share it with
We never sell your personal data. We only share it with the parties below, and only what they need:
- WebflowHosts our website, shop and forms.
- Stripe and our bankProcess your payment. Stripe also helps prevent fraud.
- Delivery companiesTo deliver your parcel.
- Other service providersFor example for email and bookkeeping.
- AuthoritiesOnly when the law requires it.
Some of these companies are based in the United States. When your data leaves the European Union, they rely on safeguards recognised by the EU, such as the EU-U.S. Data Privacy Framework or standard contractual clauses.
05
How long we keep it
- OrdersAs long as needed to deliver your order and handle returns, and after that as long as Belgian accounting and tax law requires.
- Waiting listUntil you unsubscribe or we stop using the list.
- MessagesAs long as needed to help you, or as long as we keep the related order.
- Technical dataOnly as long as needed to show our website and keep it secure.
06
Cookies
We only use cookies and similar technologies that are necessary for our website and shop to work, for example to keep your shopping cart, to keep our website secure and to help Stripe prevent payment fraud. These cookies do not require your consent.
We do not use analytics or advertising cookies. Cookies are kept from the end of your visit up to a maximum of 2 years, depending on the cookie. You can block or delete cookies in your browser settings, but parts of our shop may then no longer work.
07
Your rights
You can ask us to see the personal data we hold about you, to correct or delete it, to limit or object to how we use it, or to send it to you in a format you can pass on. You can also withdraw your consent at any time. This does not affect what we did before.
Email info@phiome.com and we will reply within one month. If you are not satisfied, you can file a complaint with the Belgian Data Protection Authority, Drukpersstraat 35, 1000 Brussels, contact@apd-gba.be, dataprotectionauthority.be.
08
Changes to this policy
We update this policy when our website or shop changes. The date at the top shows when it was last updated.
