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01
Please check that your shipping address, name, email address and contact details are complete and correct before placing your order. If you notice a mistake, contact us at info@phiome.com as soon as possible. We can only change the address before your order has shipped.
Once your order has shipped, you will receive an email with your tracking information. You can use it to follow your parcel and see when it's ready for delivery or pickup. This email may end up in your spam or junk folder, so please check there if you don't see it in your inbox. Carriers only hold parcels at pickup points for a limited time, so keep an eye on your tracking to make sure you collect it in time.
02
Our return policy is valid for 30 days from the day you receive your order. Unfortunately, if 30 days have passed since delivery, we cannot offer you a refund. You can also cancel a pre-order at any time before it ships, and we will refund you in full.
For hygiene reasons, deodorants can only be returned unopened, with the seal intact. Clothing may be unpacked and tried on, just as you would in a shop. If an item shows signs of wear or damage, we may deduct the loss in value from your refund.
To start a return, email info@phiome.com with your order number, then send the item back within 14 days. The customer is responsible for paying the shipping costs of returning the product. We will refund the amount you paid, including the original standard shipping cost, within 14 days of your return request, using your original payment method. We may hold the refund until we have received the item, or proof that you have sent it back.
03
A parcel may be returned to us if the address provided was incorrect or incomplete, the parcel was not collected from the pickup point or post office within the carrier's holding period, or delivery was refused. When this happens, we will contact you by email to ask how you'd like to proceed.
Option 1
We'll gladly send your order again. Re-shipping cost will apply. The original shipping cost covers only the first delivery attempt.
Option 2
If you prefer a refund, we will refund the amount you paid for your order, including the original standard shipping cost. We will process the refund within 14 days of receiving your request, using your original payment method.
Contact us at info@phiome.com and we'll be happy to help.